Ho Ho Ho....Firstly... Merry Christmas to all!
It was kinda sad to work on both Christmas Eve and on the actual day. Then again, other than the day being a festive day itself, it was just like any other odinary day.
After work, 24th ended great as we celebrated over a nice Christmas dinner prepared by SiChun's mum. It was a great dinner! Special thanks to SiChun and his Mum ;)
The "celebration" started with Chicken Chop, then it was toasting with red wine.
The best show of the day was the mahjong session! =D
25th was a sad day as 2 good friends cum colleagues left us to further their studies.
Well, all good things will come to an end, 天下无不散之宴席, Wishing all the best to them. =)
Lastly, many thanks for the presents for Christmas from everyone. =)
Friday, December 26, 2008
Wednesday, November 19, 2008
KTV anyone?
Looking at the date today... 19 November 2008.
A few comments...
Christmas is round the corner.
Thank goodness for KFC to be re-opened =D
Its proven, the more education one has, the greater the damage is to the poor grey matter
Christmas deco has been put up in TM. Hope everyone else is getting into the Christmas spirit of giving =) I really miss the times when we were little children running around in Toys-R-Us, comparing the presents that we are getting. Not to mention, the little parties that our aunties will hold!
Keeping that in mind anyone interested in having a X'mas celebration of any kind?
As for KFC, it was closed for renovation apparently and is finally back in action! Time for a zinger. It seems that the range of food available in Tampines Central is being restricted to fast food, and expensive "food-court" food. Anyway, KFC's re-opening means that there is 1 more available choice in the "What-to-eat" menu.
Last but not least, the main grievance for today is to explain the way things work to a man from China, who strongly believes that we are out there to cheat. =.=
Here's the summary:
Qn: Why is the contract being extended
Ans: There were suspension during the duration of the active contract period, therefore it led to the extension
Dispute: Someone tampered with the system and tagged the services to another account and the apparent extension is due to the other 3rd party's contract as such.
For goodness sake, is there a need for someone to do such a thing? And yes, he claims he is a Masters Degree holder and he is reasonable....... -.-
took me 1 damn hour to finish every typing little detail of our conversation into the log....
the other disputes are even more ridiculous......
LAST but not least,
anyone wants to have a K session? lol.... so much for the title....
A few comments...
Christmas is round the corner.
Thank goodness for KFC to be re-opened =D
Its proven, the more education one has, the greater the damage is to the poor grey matter
Christmas deco has been put up in TM. Hope everyone else is getting into the Christmas spirit of giving =) I really miss the times when we were little children running around in Toys-R-Us, comparing the presents that we are getting. Not to mention, the little parties that our aunties will hold!
Keeping that in mind anyone interested in having a X'mas celebration of any kind?
As for KFC, it was closed for renovation apparently and is finally back in action! Time for a zinger. It seems that the range of food available in Tampines Central is being restricted to fast food, and expensive "food-court" food. Anyway, KFC's re-opening means that there is 1 more available choice in the "What-to-eat" menu.
Last but not least, the main grievance for today is to explain the way things work to a man from China, who strongly believes that we are out there to cheat. =.=
Here's the summary:
Qn: Why is the contract being extended
Ans: There were suspension during the duration of the active contract period, therefore it led to the extension
Dispute: Someone tampered with the system and tagged the services to another account and the apparent extension is due to the other 3rd party's contract as such.
For goodness sake, is there a need for someone to do such a thing? And yes, he claims he is a Masters Degree holder and he is reasonable....... -.-
took me 1 damn hour to finish every typing little detail of our conversation into the log....
the other disputes are even more ridiculous......
LAST but not least,
anyone wants to have a K session? lol.... so much for the title....
Saturday, November 1, 2008
People these days...... =.=
Aft 4 weeks in SH CSC... Its proven.... People these days are getting more and more demanding and taking things for granted.
Probably, its due to past bad experiences, this I have to agree, if its elderly customers....
HOWEVER, if its a young kid, they are either really ill-bred, brainless, or totally oblivious to the fact that they stick out like a sore thumb is the vast field of "well-mannered behaviour".
These kids act as though Customer Service is there to be a slave to them rather than assistance they can rely on when they need help
Thinking back earlier on in NS.....
When we talked back or make a little mistake, we will gt it...... meaning... a minimum of 200 push-ups IF we are lucky. On bad hair days 400s are like bread and butter.... 1 1/2 years down the road... Worst days, try eating dinner with trembling arms or no appetite at all frm exhaustion....... =.=
The juniors are NOT allowed to be pumped unless Physical Training.. i mean... WTH? no informal corporal punishments? this = undiscplined ill-bred kids to be let off and NS is now just a liability to be served by young boys to be older boys....
This is an explicit illustration of "to spare the rod and spoil the child".
Kids being over-protected and spoilt is becoming a common sight
This is the most memorable even in my life in Cust Service.
This is the whole story:
2 kids came into our ctr and claiming that they brought their ICs at the info ctr and they need a replacement SIM. Apparently, the younger bro came to my counter and I did the "customary" hellos and asked what could I do for them. The younger bro replied that they needed new SIM as they lost their present one. I asked for ICs and he could not produce either his or his mother's (the sub of the acc is their mum as they are too young to have their own acc).
I told him since he could not produce any ICs, I am unable to replace his lost SIM. When he told his elder brother, his brother flew into rage and demanded that I replace the lost SIM and that "permission was given by his mother" to do so, in a very ill-mannered tone. As I was with another customer, all I could do was to keep quiet to prevent any unhappiness among other customers.
1 comment from me, he is one immature insect and a burden to our precious mother earth
At the end of the day, "The Customer Is Always Right" in customer service. I am happy that instead if letting this spoil my day, it has becomed the talk of the town! ;)
Im glad that NS made me realize that teamwork is still the most important in anything. As a staff at the counter, its our duty to serve assistance to customers in need and the duty of the managers to help us out in sticky situations in times like this. Cheers to the 4 lovely ladies and everyone else as well. =D
Its just e level of maturity that kids have these days that worry me. Kids getting more and more brazen and taking things for granted.
Its people whom u care about, that you will want them to change for the better and scold them for the mistakes they make. Its people you have given up hope on, that you ignore and allow them carry on as they wish.
Friends scold, teach, critize you coz they really care, nt coz they hate you.
Probably, its due to past bad experiences, this I have to agree, if its elderly customers....
HOWEVER, if its a young kid, they are either really ill-bred, brainless, or totally oblivious to the fact that they stick out like a sore thumb is the vast field of "well-mannered behaviour".
These kids act as though Customer Service is there to be a slave to them rather than assistance they can rely on when they need help
Thinking back earlier on in NS.....
When we talked back or make a little mistake, we will gt it...... meaning... a minimum of 200 push-ups IF we are lucky. On bad hair days 400s are like bread and butter.... 1 1/2 years down the road... Worst days, try eating dinner with trembling arms or no appetite at all frm exhaustion....... =.=
The juniors are NOT allowed to be pumped unless Physical Training.. i mean... WTH? no informal corporal punishments? this = undiscplined ill-bred kids to be let off and NS is now just a liability to be served by young boys to be older boys....
This is an explicit illustration of "to spare the rod and spoil the child".
Kids being over-protected and spoilt is becoming a common sight
This is the most memorable even in my life in Cust Service.
This is the whole story:
2 kids came into our ctr and claiming that they brought their ICs at the info ctr and they need a replacement SIM. Apparently, the younger bro came to my counter and I did the "customary" hellos and asked what could I do for them. The younger bro replied that they needed new SIM as they lost their present one. I asked for ICs and he could not produce either his or his mother's (the sub of the acc is their mum as they are too young to have their own acc).
I told him since he could not produce any ICs, I am unable to replace his lost SIM. When he told his elder brother, his brother flew into rage and demanded that I replace the lost SIM and that "permission was given by his mother" to do so, in a very ill-mannered tone. As I was with another customer, all I could do was to keep quiet to prevent any unhappiness among other customers.
1 comment from me, he is one immature insect and a burden to our precious mother earth
At the end of the day, "The Customer Is Always Right" in customer service. I am happy that instead if letting this spoil my day, it has becomed the talk of the town! ;)
Im glad that NS made me realize that teamwork is still the most important in anything. As a staff at the counter, its our duty to serve assistance to customers in need and the duty of the managers to help us out in sticky situations in times like this. Cheers to the 4 lovely ladies and everyone else as well. =D
Its just e level of maturity that kids have these days that worry me. Kids getting more and more brazen and taking things for granted.
Its people whom u care about, that you will want them to change for the better and scold them for the mistakes they make. Its people you have given up hope on, that you ignore and allow them carry on as they wish.
Friends scold, teach, critize you coz they really care, nt coz they hate you.
Sunday, October 26, 2008
雨中 done-ed version
aft many trials n comments frm mainly GH, JH, JW n Carter... =D this is e final vers that was finally born...... thx dudes.. appreciate e comments.... really helped a lot.....
细雨打在我的脸上好温柔
就像你的手轻轻抚摸着我
我握起你的手十指交扣
我们在这细雨中慢慢地走
一阵风吹走了细雨的温柔
握着你的手感觉你在发抖
我松了手想把你抱入怀中
当我放开了手你却向前走 没回头
我站在雨中
寻找你的轮廓
雨越下越大
你消失在这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
一阵风吹来了灰暗的天空
就快下雨了 你却不懂我
松了手想把你抱入怀中
当我放开了手你却向前走 没回头
我站在雨中
寻找你的轮廓雨
越下越大你消失在
这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
拉不住的你的手
只有冰冷的雨在我手中
抱不住的你的温柔
只有冰冷的雨包围着我
你真消失在 这大雨之中
我站在雨中
寻找你的轮廓雨
越下越大你消失在
这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
细雨打在我的脸上好温柔
就像你的手轻轻抚摸着我
我握起你的手十指交扣
我们在这细雨中慢慢地走
一阵风吹走了细雨的温柔
握着你的手感觉你在发抖
我松了手想把你抱入怀中
当我放开了手你却向前走 没回头
我站在雨中
寻找你的轮廓
雨越下越大
你消失在这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
一阵风吹来了灰暗的天空
就快下雨了 你却不懂我
松了手想把你抱入怀中
当我放开了手你却向前走 没回头
我站在雨中
寻找你的轮廓雨
越下越大你消失在
这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
拉不住的你的手
只有冰冷的雨在我手中
抱不住的你的温柔
只有冰冷的雨包围着我
你真消失在 这大雨之中
我站在雨中
寻找你的轮廓雨
越下越大你消失在
这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
Sunday, October 5, 2008
雨中
Well... all i can say is.. i dont know what came over me to have 2 different beginnings for this song.... hope u guys will help me choose 1... LoL.... any comments will be helpful =)
Ver 1:
细雨打在我的脸上好温柔
就像你的手轻轻抚摸着我
我握起你的手十指交扣
我们就在细雨慢慢地走
一阵风吹走了细雨的温柔
握着你的手感觉你在发抖
我松了手想把你抱入怀中
我放开手
你向前走
雨就在这瞬间隔开了你我
我站在雨中
寻找你的轮廓
雨越下越大
你消失在这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
一阵风吹走了细雨的温柔
握着你的手感觉你在发抖
我松了手想把你抱入怀中
我放开手
你向前走
雨就在这瞬间隔开了你我
我站在雨中
寻找你的轮廓
雨越下越大
你消失在这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
Ver 2：
渐渐的你已走开
你带走不只是你的存在
慢慢的我转身离开
看着灿烂的天空
也随着你消失的无影无踪
太阳跟随着你
逃离到乌云的背后
雨一点一滴的淋湿了我
像是冷漠嘲笑我的执著
天空也无情的变得灰暗
顿时的我应该怎么走
我站在雨中
寻找你的轮廓
雨越下越大
你消失在 这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
太阳跟随着你
逃离到乌云的背后
雨一点一滴的淋湿了我
像是冷漠嘲笑我的执著
天空也无情的变得灰暗
顿时的我应该怎么走
我站在雨中
寻找你的轮廓
雨越下越大
你消失在 这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
Ver 1:
细雨打在我的脸上好温柔
就像你的手轻轻抚摸着我
我握起你的手十指交扣
我们就在细雨慢慢地走
一阵风吹走了细雨的温柔
握着你的手感觉你在发抖
我松了手想把你抱入怀中
我放开手
你向前走
雨就在这瞬间隔开了你我
我站在雨中
寻找你的轮廓
雨越下越大
你消失在这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
一阵风吹走了细雨的温柔
握着你的手感觉你在发抖
我松了手想把你抱入怀中
我放开手
你向前走
雨就在这瞬间隔开了你我
我站在雨中
寻找你的轮廓
雨越下越大
你消失在这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
Ver 2：
渐渐的你已走开
你带走不只是你的存在
慢慢的我转身离开
看着灿烂的天空
也随着你消失的无影无踪
太阳跟随着你
逃离到乌云的背后
雨一点一滴的淋湿了我
像是冷漠嘲笑我的执著
天空也无情的变得灰暗
顿时的我应该怎么走
我站在雨中
寻找你的轮廓
雨越下越大
你消失在 这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
太阳跟随着你
逃离到乌云的背后
雨一点一滴的淋湿了我
像是冷漠嘲笑我的执著
天空也无情的变得灰暗
顿时的我应该怎么走
我站在雨中
寻找你的轮廓
雨越下越大
你消失在 这大雨之中
我站在雨中
声音是好朦胧
想在你消失之前
大声地对你说 不要走
Super Temp
"Yesh Me Lord.... Work Work Work....."
1st off day since we started work. Fate has it that I am working as a temp at Starhub CSC with ChanHui (AKA Lao Zhu =D). We were sec sch classmates back then. He went to Jacinta for the job (with took like weeks to process and get him the job).
It was a shock to JoJo, the referal I had from JH, at the job agency. I appeared like a jack-in-a-box to her. It was the shortest job interview and window period to start work I had. Hence the mental adredeline rush I had. Apologies to friends for being more "lunatical" and "lame" than usual. Just a day, back from China, which I slept through, (prob felt tired due to suspected heat exhaustion.... China was a FREAKING avg 35-36 degree celcius) went down to the agency on monday, after which, JoJo wanted me to go for another interview with Starhub after one with her (2 interviews in a day, less than 3 hrs).
The next day, JoJo called up to tell me I got the job and was to be at her office by 12 to sign a contract and I was to go down to Starhub HQ to collect my polo-tee uniform.
After a much enjoyed Childrens' Day / Hari Raya, what lies ahead is work woork woooork....
This is the probably one of the busiest weeks I had after being at HeadMed, only this, is physically and mentally draining (having to run around to sign contracts and collect uniform).
With less than day's worth of experience, I tried to attend to customers. It was a roller-coaster-like experience. When the customers seem to be speaking French or German, cold sweat broke out. I could barely understand, what I needed to do to help the customer. 无头苍蝇，横冲直撞 。
It was then, CH told me that Rachelle actually told him that the 2 of us was to replace about 6-7 other part-time and temp staff,tentatively leaving next week, to be the legendary "Super Temps" -.-".
The one thing Im glad, is that we wre able to rise to the expectation of Michelle, the manager who took us in for the job. She was rather surprised to have someone able to take customers alone with just barely 1 day of OTJ training. But trust me, it is scary enough to look the customer in the eye and smile to assure that you can help and at the same time, not knowing where to go in the system to change =.=(it takes a certain skill of "blur-look" to not show the uncertainty at all wahahaha =x). All I can say now is, Bring IT On. =d "吃的苦衷苦，方为任上人".
1st off day since we started work. Fate has it that I am working as a temp at Starhub CSC with ChanHui (AKA Lao Zhu =D). We were sec sch classmates back then. He went to Jacinta for the job (with took like weeks to process and get him the job).
It was a shock to JoJo, the referal I had from JH, at the job agency. I appeared like a jack-in-a-box to her. It was the shortest job interview and window period to start work I had. Hence the mental adredeline rush I had. Apologies to friends for being more "lunatical" and "lame" than usual. Just a day, back from China, which I slept through, (prob felt tired due to suspected heat exhaustion.... China was a FREAKING avg 35-36 degree celcius) went down to the agency on monday, after which, JoJo wanted me to go for another interview with Starhub after one with her (2 interviews in a day, less than 3 hrs).
The next day, JoJo called up to tell me I got the job and was to be at her office by 12 to sign a contract and I was to go down to Starhub HQ to collect my polo-tee uniform.
After a much enjoyed Childrens' Day / Hari Raya, what lies ahead is work woork woooork....
This is the probably one of the busiest weeks I had after being at HeadMed, only this, is physically and mentally draining (having to run around to sign contracts and collect uniform).
With less than day's worth of experience, I tried to attend to customers. It was a roller-coaster-like experience. When the customers seem to be speaking French or German, cold sweat broke out. I could barely understand, what I needed to do to help the customer. 无头苍蝇，横冲直撞 。
It was then, CH told me that Rachelle actually told him that the 2 of us was to replace about 6-7 other part-time and temp staff,tentatively leaving next week, to be the legendary "Super Temps" -.-".
The one thing Im glad, is that we wre able to rise to the expectation of Michelle, the manager who took us in for the job. She was rather surprised to have someone able to take customers alone with just barely 1 day of OTJ training. But trust me, it is scary enough to look the customer in the eye and smile to assure that you can help and at the same time, not knowing where to go in the system to change =.=(it takes a certain skill of "blur-look" to not show the uncertainty at all wahahaha =x). All I can say now is, Bring IT On. =d "吃的苦衷苦，方为任上人".
Wednesday, October 1, 2008
Happy Childrens' Day / Happy Hari Raya
hmm... its been 20 years since I was last "refered to" as a "child". Since then, Childrens' Day has lost its significance. Well, for starters, I am at a bottleneck as to how to finish this new song. Cant seem to get everything together and seems connected. Im being incoherent.
20 years ahead of time, since the last Childrens' day, its time to take on a new phase of life, to be a socially responsible adult, and a pillar of the future (man that sounds corny). Sad but true, as the saying goes, “我不入地狱，谁入地狱” if we are not there to do the dirty work, of laying foundations for our young, who is to?
With that in mind, its time to move on and up.
JW : Remember to come back and K with us!!! =D
KT : Do us proud and be the next gaming king!!! =)
Take care my friends...
20 years ahead of time, since the last Childrens' day, its time to take on a new phase of life, to be a socially responsible adult, and a pillar of the future (man that sounds corny). Sad but true, as the saying goes, “我不入地狱，谁入地狱” if we are not there to do the dirty work, of laying foundations for our young, who is to?
With that in mind, its time to move on and up.
JW : Remember to come back and K with us!!! =D
KT : Do us proud and be the next gaming king!!! =)
Take care my friends...
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